Returns and refunds – Bar Accessories

Last updated 31 August 2026

If you change your mind, you have 14 days from receiving your order to tell us, and a further 14 days to send the goods back. Here is exactly how that works.

Your 14-day cancellation right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel most orders within 14 days of receiving them, without giving a reason.

The 14 days run from the day you (or someone you nominate) take physical possession of the goods. If your order arrives in several deliveries, the period runs from the day you receive the last item.

To cancel, email info@baraccessories.co.uk or call 0191 283 5085 with your order number. A clear statement that you are cancelling is enough — you do not have to use a particular form of words.

Sending the goods back

Once you have told us you are cancelling, you have 14 days to return the goods. Send them to [CONFIRM: returns address — Amron Business Centre, Fountain Lane, NE21 4JN unless you use a different one].

[CONFIRM: who pays return postage. You may require the customer to pay it, but ONLY if you have told them so before they ordered. If this page does not say so clearly, the cost falls on you by law.]

Please pack items well. You are responsible for the goods until they reach us, so we recommend a tracked service. Glassware in particular needs to be packed properly.

Condition of returned goods

You may handle the goods as you would in a shop. If you handle them more than that and their value is reduced as a result, we may deduct that reduction from your refund.

In practice: unpacking a glass to look at it is fine, drinking out of it for a week is not.

Your refund

We will refund you within 14 days of receiving the goods back, or of you showing evidence you have sent them, whichever is sooner. The refund goes to the payment method you used.

We refund the price of the goods plus the standard delivery charge you originally paid. If you chose a more expensive delivery option, we refund the standard rate, not the premium.

What you cannot cancel

Personalised or engraved goods made to your specification cannot be cancelled under the 14-day right once we have begun work, unless they are faulty or not as described.

[CONFIRM: any sealed hygiene items you stock — for example straws or cocktail picks — that cannot be returned once unsealed. Delete this line if it does not apply.]

Faulty or damaged items

This is separate from changing your mind, and your rights are stronger. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement.